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Solution

Workflow Automation

Approvals, handovers and escalations that run themselves and report on progress.

Overview

What this covers

Durable workflow engines for multi-step business processes, with visibility into where every item stands and why.

Many processes involve several people and several days: a purchase request needs approval, a new client needs onboarding, a claim needs review. We model each step, who owns it and what triggers the next one, so items move forward automatically and nothing waits in someone's inbox unnoticed.

Every workflow has deadlines, reminders and escalation rules, and every item has a timeline showing who did what and when. Managers can see bottlenecks at a glance, and auditors can see the full history of any decision.

Outcomes

  • Nothing stuck without an owner
  • Measurable cycle times
  • Compliant audit trails
  • Fewer follow-up emails and chasers
  • Consistent process across teams
  • Early warning of bottlenecks

Capabilities

  • Workflow modelling
  • Multi-level approvals
  • Task assignment and routing
  • Deadlines, reminders and escalation
  • SLA tracking
  • Notification design
  • Audit timelines
  • Process reporting

Deliverables

  • Workflow engine
  • Process definitions
  • Task inbox for staff
  • Notification templates
  • Dashboards and reports
  • Runbooks and training
  • TypeScript
  • Node.js
  • PostgreSQL
  • Background job queues
  • React
  • Docker

FAQ

Questions

Any process with defined steps and owners: approvals, onboarding, procurement, claims, change requests and document reviews are common examples.

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October 2026

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